{"id":22316,"date":"2026-06-27T00:34:07","date_gmt":"2026-06-26T22:34:07","guid":{"rendered":"https:\/\/mcslaboratory.com\/faq\/"},"modified":"2026-06-27T00:51:27","modified_gmt":"2026-06-26T22:51:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/mcslaboratory.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ - Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What does the acronym MCS Laboratory stand for? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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MCS stands for Multiple Chemical Sensitivity. This condition is at the heart of our holistic approach to healthy skin. We develop solutions for skin that is sensitive to many factors and substances. <\/p>

The “Laboratory” component means that we take a broader view of the subject: appropriate, natural, and targeted skincare products are very important, but equally important are a well-balanced diet, physical activity, managing daily stress, and monitoring the environmental conditions in which we live.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are these cosmetics right for me? Where should I start? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you have sensitive, dry, or stinging skin, or skin that reacts with redness to regular cosmetics\u2014then yes.<\/p>

Don\u2019t buy too many products to start with. Choose only our basic skincare line: a gentle cleansing foam and a cream tailored to your main skin concern. Observe your skin for a few days, and only then decide whether to expand your routine to include the full set of products for your skin concern\u2014provided there\u2019s no irritation and you feel comfortable using them. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does it really work, or is it just a sales gimmick? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We don\u2019t promise overnight miracles, because treating skin problems is a process. Our formulas are designed to physically support the restoration of the skin\u2019s damaged lipid barrier. <\/p>

Does it work? Yes, but on one condition: you have to use it regularly. The skin needs time to regenerate, and our customers keep coming back to these products precisely because they provide real, long-term relief and prolong the remission of skin conditions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How long will it take to see results? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe skin needs time to respond to the active ingredients and physically regenerate. In practice, this usually looks like this:

\n\u2022 After 1\u20132 weeks:<\/strong> You should start to feel some relief. Your skin will no longer feel as tight, burning, or itchy.

\n\u2022 After 3\u20134 weeks:<\/strong> You should see an improvement in hydration, and irritation and redness should subside. It\u2019s important to maintain a healthy diet and limit factors that may exacerbate symptoms. We discuss this on our website under the \u201cKnowledge Base<\/a>\u201d tab.

\n\u2022 After 6\u20138 weeks:<\/strong> There should be significant support for the restoration of the protective barrier, which offers a real chance of prolonging the period of remission of skin symptoms.

\nDon’t stop the treatment after just a few days if you don’t see immediate “magic.” Patience and consistency are key. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Are these products suitable for extremely sensitive skin? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, our brand and the skincare products we create were developed specifically for skin like yours. If your skin reacts to most standard skincare products with redness or other discomfort, you’ve come to the right place. <\/p>

For each cosmetic product, we’ve provided a detailed description of what it’s used for, and if you still have questions, please contact us\u2014we’ll help you choose the right product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I have to buy the whole series right away? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There’s no need for that; you can start with just one cream. A complete skincare set for sensitive skin simply gives better results. <\/p>

The night formula complements the effects of the day cream, while the cleansing foam and nourishing toner prepare the skin to fully benefit from the creams. All products contain bioactive ingredients and form a complete cycle of targeted skincare. Start by trying 1\u20132 products and make an informed decision about purchasing the full treatment as a set. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I use MCS Laboratory cosmetics with products from other brands? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Of course, but we have one recommendation: check the ingredients of the products you use.<\/p>

If you combine our product with just any face wash that has an unsuitable formula (e.g., one containing harsh SLS detergents), your skin will remain irritated and the treatment won\u2019t work as it should. Choose the skincare products you use carefully so as not to undermine the effects of your targeted skincare routine. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do if the product irritates my skin? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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One characteristic of sensitive skin is that it can sometimes have an allergic reaction even to a completely safe, natural ingredient. If irritation occurs, stop using the product. <\/p>

All of our cosmetics have been tested under the supervision of a dermatologist on a selected group of test subjects with sensitive skin, and no adverse reactions were reported. If you experience irritation, stop using the product and report the issue to us\u2014we will analyze the ingredients and determine which one may have caused the reaction in your case. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment methods do you accept? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can pay for your order via instant online transfer from your bank, using a BLIK code, or by traditional bank transfer. For more details, see the \u201cPayment and Shipping<\/a>\u201d tab. All payment methods are 100% secure. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How quickly do you ship products, and what is the shipping cost? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOrders paid for on business days are typically shipped within 24 hours. We use only the reliable services of our logistics partner, InPost<\/strong> (choose between InPost parcel lockers and InPost courier). Standard delivery takes 1\u20132 business days. You can view the full delivery price list under the \u201c Payment and Delivery<\/a>\u201d tab. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you ship products internationally? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAt this time, we ship only within Poland. The main obstacle is the complex laws and stringent regulations governing the sale of cosmetics in various countries, but we are already working on a solution to this issue for the entire European Union. We will let our community know when this option becomes available. \n\nWe encourage you to sign up for our newsletter on our website\u2014we use it to share important information and updates, and as a member of our community, you\u2019ll be the first to know.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t